BOOKING CONDITIONS AND CANCELLATION POLICY

CASA KALU uses the following booking conditions and cancellation policy.
These conditions apply to all bookings/reservations, unless otherwise stated.

Booking Conditions

• Minimum stay for the rooms is 2 nights.
• Minimum stay for the whole house is 1 week.
• Check-in 03:00 – 10:00 pm | Check-out until 11:00 am.
• Breakfast for B&B rooms is from 08:30 – 10:30 am.
• VAT and tourist tax is included in the price.
• Smoking is not allowed in the rooms and the common indoor areas. You can smoke outside.
• Children < 3 years free of charge. A travel cot is included.
• We accept the following credit cards: Visa, MasterCard.
• Payments in cash (€) and via bank transfer are also possible.
• When you book your stay, we will ask you for your credit card details. We reserve the right of pre-authorization for the credit card details provided by you.
• We provide an “honesty bar“ with drinks and snacks. Drinks/Snacks consumed from the “honesty bar“ need to be paid in cash in Euro.
• We are happy if you buy food and drinks during your stay to bring back to CASA KALU and provide you a private space in a refrigerator, but we kindly ask you to consume food and drinks brought in from outside at the dedicated areas in the garden and terraces.
• We are happy to change the towels on request. Please contact us if required.
• Room cleaning is available on request. Please contact us.
• Villa rental: house cleaning and linen change are provided after one week. Enough towels are provided for the duration of your stay. For an extra change we charge 50€. Washing machine available.

On request the following additional services can be organized for you:

• Taxi and airport service
• Laundry service
• Bicycle or car rental

Transfer wise we accept:
Mastercard | Visa | Bank Transfer | Cash

Payment and cancellation policy rooms:

• Room payments need to be done on the day of booking.
• Cancellation up to 31 days before arrival: 50% refund
• Cancellation from 30 days before arrival: non-refundable
• The cancellation fees will be charged to the credit card you provided.
• Cancellations must be made by email, stating the name and the booked period.

Payment and cancellation policy house:

• Reservations are considered valid after receipt of a down payment of 50% of the total rental costs. The balance must be paid 6 weeks before the day of arrival. If your booking is done within 6 weeks before arrival, you are required to pay the full amount immediately. In case of cancellation more than 6 weeks before arrival 50% of the received down payment will be refunded. No refund will take place in case of cancellation within 6 weeks before arrival. We therefore strongly recommend a comprehensive travel insurance.
• When renting the whole house we require a deposit of 500€, to be paid together with the payment of the rent. Reimbursement will be made within 14 days after departure.